CEO = Vision? Unlikely.

June 17, 2008 – 9:41 am

http://www.flickr.com/photos/worldeconomicforum/374711930/

Those of you who might have read my previous post, will be familiar with my frustrations with the matrix organization and how the problem boils down to a lack of leadership . At the end of my post I came to this conclusion: “What comes to me from this discussion is the need to better define the difference between leadership, management, talent, and vision.” I think the challenge many organizations face is an assumption that leadership, talent, management and vision can all exist in the CEO. I’ve come to believe that is not true and apparently someone else agrees with my point of view. Umair Haque recently posted an article on the Harvard business blog on the subject of Redefining the CEO Agenda for the 21st Century . Umair’s post focuses in on Google and how they’ve successfully outmaneuvered Microsoft by securing an ad outsourcing deal with Yahoo!. Umair boils the post down with a quote from Google CEO Eric Schmidt :

“Or consider what Eric Schmidt said today: that Google has a “moral imperative” to help publishers benefit from advertising. That’s a living example of one of the principles we’ve discussed - good beats evil - being used to make real-world strategic decisions.”

The concept of a CEO using the word moral imperative is something relatively unheard of and yet it’s what sets them apart from the competition. Umair continues the thought in his post:

“And that’s how Google ends up in a league of it’s own. Schmidt’s quote is important because it’s a vivid demonstration of Google having the courage to question business as usual - in fact, this time, Schimdt is challenging perhaps the foundational orthodoxy of industrial-era business.”

I think Umair is right on point with what sets Google apart from the competition and it ties back to my previous post about the concept of differentiating the various traits we assume a leader has: vision, leadership, talent, and management. Rather than dredge these out over the course of a single blog post let me focus in on the key point I feel Eric Schmidt embodies - Vision .

Vision is something that great companies have. When you get employees from one of those company together in a room and ask about the company vision you should get the same answer from everyone. The challenge many organizations face is that most people expect the vision to come from the CEO. Perhaps the CEO is the person that articulates it best but often times a CEO is disconnected from the market, customers and day-to -day operations; essentially no where near to the right place to formulate the correct vision.

Occasionally you hear the term visionary CEO associated with innovative or entrepreneurial companies (such as Google). But what about the rest where you don’t see that moniker used? Does that mean they have no vision? Many will claim that they have a vision however you’ll find they have either a) difficulty getting consensus on what it is or b) a slick marketing driven statement. What these companies really need is to acknowledge that their CEO is not visionary or nor sufficiently engaged in the business to drive that vision.

Let’s be real, there are a lot of demands on the CEO’s time and managing the company vision might not always take priority. In these scenarios the CEO needs to outsource the responsibility for the company vision to someone who is publicly acknowledged as the visionary. By not doing so the CEO does a disservice to themselves and one of two things happens, they either encourage rouge operations based on the random visions of employees, or worse end up with many interpretations of what they should be doing. Sometimes companies pass on the vision to the fluffily titled ‘Evangelist’ sometimes it’s the CTO , or the head of product; I’d argue that this is really a half measure and potentially detrimental. How many VP’s do you know that have slashes in their titles? VP Marketing/HR/Investor Relations, VP Finance/Legal, VP Product/Engineering… doesn’t make sense does it? When it comes to Vision, that all important corporate compass, it needs to be an all-consuming passion for the individual knighted with the responsibility for guiding the organization.

Perhaps if more companies had leaders declaring their “moral imperatives”, we’d find ourselves in a refreshingly competitive enviroment where employees have no question as to what defines corporate success. One can only dream.

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Organizational Entropy, The Matrix and a Lack of Leadership

June 4, 2008 – 8:17 am

There’s a great conversation starter over on the Harvard Business Blog today on the matrix organization. I’m not sure how the matrix organization has stayed popular, but I think it’s one of the big challenges with businesses today. Gill Corkindale writes in her piece how the idea of matrices became popular in the 1970’s:

“…Companies realized that vertically aligned structures did not address cross-functional or business-wide needs. Matrix structures broke down the hierarchies, allowing teams to share information across task boundaries and enabling managers and staff to build their knowledge and experience across projects.”

The idea that many people can come together and make collective decisions is a noble one, but isn’t that what leadership is for? A matrix organization, where people aren’t sure who they report to, who to go to when a decision needs to be made, devolves to an excellent training ground for company politicking. Let’s say I have a project and I know that if I approach the natural person to get it done my idea will probably get killed. That’s where I can realize the beauty of a matrix organization. I can approach one of the many other mailable people involved in the process and convert them to my way of thinking, eventually contributing enough influence to make it happen. How good is that? It’s great for me and my idea but a dreadful position for the company to be in. The last thing any organization wants is the kids playing mommy and daddy against each other - and yet, that’s what matrix organization encourages.

What the article points out that I didn’t know, is that by the 1980’s management realized that the matrix organization was creating more problems than it solved. If that’s the case, how is it that in 2008 we’re still grappling with the challenges of matrixed organizations? One could argue (as Gill does) that it’s because we’re in a very different business environment. We have to deal with many more cross functional areas than ever before. The information age has made put many people in business on a even footing to contribute to a conversation. That’s the challenge of organization 2.0, the natural state of the organization is matrixed.

Entropy exists in everything and at the end of the day its the job of a company’s leadership to ensure that entropy (matrices) doesn’t take hold in their organizations. Perhaps the best qualities in leaders is not necessarily vision, nor financial acumen. Perhaps the best leaders are moderators, perhaps they act as judge and jury, and perhaps their strength is in keeping people focused. As Gill comments in her piece companies have been slow to train for these skills. What comes to me from this discussion is the need to better define the difference between leadership, management, talent, and vision. It seems that most matrixed organizations are probably lacking in leadership.

Photo Courtesy of brandon shigeta via Flickr

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The good old days…

May 13, 2008 – 11:16 am

I find it funny but at the same time scary how true it is in this web connected world. Who would have imagined that in such a short period of time an entire distribution channel would be put into question.


Historic 2018Blockbuster2019 Store Offers Glimpse Of How Movies Were Rented In The Past

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Who Needs A Product

April 10, 2008 – 1:44 pm

It’s hard to find a company these days that’s in it for the product. It’s seems like online start-ups are the equivalent of commodities on an exchange; except instead of selling coffee, entrepreneurs are selling people, ideas, and very little of value. I can’t tell you how many companies I’ve met with that have great ideas but end of half baking them in pursuit of the almighty dollar. The web is saturated with organizations that seem to have a lot of potential but end up producing solutions that are short changed in exchange for having something that’s sellable to Google, Microsoft or Yahoo!.

There has to be a change on the horizon. It happened in 2000, and it can happen again. I can’t help but think we wouldn’t be in this place if people focused on big ideas; money making ideas that support investing in the product as a goal toward making money. There are plenty of companies that have focused on either a great product at the expense of revenue or on revenue at the expense of product.

Take for example Fox Interactive Media’s earnings announcement last week where they announced that selling ads on the social network is hard. Why? I think it’s obvious: because the product currently has no revenue model. The interface was built in a way to make advertising a difficult concept to implement, the content is not consumed in a fashion similar to other web ad offerings - fundamentally it’s difficult to package for advertisers. So if advertising doesn’t work on MySpace (or Facebook for that matter), what’s left? Who knows, perhaps they could become a data company? They could package/sell the user information to companies that can use it to build a better ad targeting model. Unfortunately because of the philosophy that went into building the site, I can imagine that if users got wind that their data was being sold you’d see a significant backlash/defection. That’s what comes from building products with no revenue model in mind. The product is cool, it is something that attracts users and it seems with the users came the assumption that it’s worth a lot of money, so the founders wait for acquisition so they can cash out before everyone realizes the product is hard to monetize. There’s plenty of examples across the web: Skype -> eBay, Flickr -> Yahoo!, MySpace -> Newscorp, and for you old timers out there Broadcast.com -> Yahoo!.

On the other hand there are the companies who build a product that can be monetized but end up having their value sapped from them because monetizing in a web environment is hard. Lets face it, developing a product in a web environment is difficult. Unlike real world products where you develop the product then produce it en masse under a fixed expense model, the Internet is a medium where the platform you’re building on is constantly changing. It’s like planting grass. You could plant some grass and let it grow wild, but to have the nicest lawn on the block it needs maintenance, it needs to be cut, fertilized and patched. The web has reinvented itself multiple times, and with each reinvention you see new companies come and old companies go. The one’s you see lasting are the ones built on constant innovation, Google, Apple, etc. The ones that don’t last and die a slow death are the companies that are profitable but not innovating their products. Those are the companies that are trying to follow the real world model, the “I just invested $10 million in a product, I’m not investing any more until I double that” companies. What those companies don’t realize is that the web is getting easier every day, the barriers to entry are dropping and most importantly, customers are fickle. When something new and cool comes along, I’m defecting in a heartbeat, particularly if it does what you do but better. This happens more than one could imagine on the B2B side of the business. Take a company like DoubleClick who is very successful and doing their best to try and innovate after years of rebuilding. Meanwhile, innovative products like Yahoo’s AMP product and the OpenX ad server are both platforms that have their sights set clearly on the big players. It happened in the email industry: Yahoo! and MSN had a lock on the market and were doing a tidy little business selling upgraded storage and services around email - then Google showed up. When GMail, an AJAX powered client, was launched with 1Gb of free storage, the model quickly changed and now we see AJAX all over Yahoo! and MSN’s email systems, not to mention free upgraded storage.

What the web needs are companies that come to the table with more than an audience, and more than a monetizable product. We need more innovators, folks who can come up with ideas that sell, ideas that turn their company into the next Google or Microsoft. Don’t be forced into playing catch-up, act like a leader and innovate. Invest in the right product, after all it’s what’s paying the bills.

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The Profitability of a Process Owner

April 3, 2008 – 4:15 pm

$5700 from AMagill via FlickrA business concept I’ve been ruminating on recently is the idea of how to make the most efficient and profitable service based business. The more I think about the idea the more I become convinced that there is a fundamental difference between being a process owner vs. a service provider. I think it comes down to the idea that when you own a business process you own the consumer rather than if you were delivering a service that acts as an input to assist with the process.

Don’t get me wrong, it’s not that I’m arguing that there’s no money in providing services but it’s my belief that service providers have little to no leverage in the transaction. It’ll probably help me illustrate my point if I provide some examples:

Process Owner = Delta,
Service Provider = Travel Agent

Process Owner = Google
Service Provider = SEM (pick any company)

Process Owner = ReMax
Service Provider = Zillow

Process Owner = Fidelity
Service Provider = Morningstar

If you think about these examples, or find others, you’ll likely notice that the companies that generate the most money are the process owners. Even though all of the companies listed above provide a service of some kind, its the ones that control the function that’s being performed that earn most of the money. I’m not arguing that service providers aren’t successful businesses just that when you control a business process your business will scale much faster.

The idea of creating a service based software business is one of the hottest topics on the web today. The idea of building content based web pages has taken a back seat to the Software as a Service (SaaS) concept. What I think makes the idea of SaaS so interesting is its low cost of entry (readily available web dev tools), and (based on my theory above) its practical application as a business process. Some great examples of SaaS companies include Salesforce.com, 37 Signals, Google Apps, and most recently Adobe has jumped into the fray with Photoshop Express.

I recently read a great post on building a SaaS business on the Will Price blog. Guest author Lars Leckie summarized an interesting approach to building and monitoring performance of a SaaS company from the perspective of Josh James the CEO of Omniture. One of the most interesting points made in the post was in regard to creating efficiencies in the business:

“…it is not until later that investments in efficient infrastructure and operations hit their ToDo lists. This outline displays a strong focus on finding a product market fit and then adding gas to the fire as the market opened up.”

In essence Josh was advocating that you need to build a good product that has market demand, sell the crap out of it, and when it gains traction take it to the next level through investment in infrastructure and operations.

Some of you may take issue with the fact that I included ReMax/Zillow in the example above considering Zillow’s baby steps into the real estate market. I included it on purpose as I’m trying to illustrate a point. One reason the realtor market is in upheaval is precisely because companies like Zillow, who started by providing business intelligence, are now trying to own the process. Realtors are facing the same challenge that travel agents faced 10 years ago when Expedia hit the scene. The travel agent community had all the leverage as they owned the process for booking travel and with the advent of Expedia, a market shift occurred and now we find ourselves in a world where we rarely use an agent. The same is happening in the real estate space. Zillow is in the midst of migrating its business from being an information portal to being a SaaS model for prospective buyers. Like Seattle based Redfin it’s only a matter of time before Zillow pours on the gas and leverages their built in community to become the Expedia of the real estate world.

I’m all for the idea of owning the business process. In my daily life looking at online products and thinking up new ones, I’ve added a new question to my list: “Can my client do his/her job without my product?” If the answer is even close to yes I go back to the drawing board.

Photo Courtesy of AMagill via Flickr

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Advertising is Dead… Long Live Information?

April 3, 2008 – 8:59 am

Advertising Standards Authority London Underground Ad courtesy of Annie Mole via flickrI’ve been putting a fair amount of thought recently into the idea of advertising as a medium that’s changing to adopt to the new standards of communication. Beyond what we’ve seen on the internet my personal opinion is that we’re in the midst of a change cycle in the industry where marketing is shifting from gut based decisions to more mass scale data directed marketing with advertising and marketing decisions made in real time. Internet ad targeting systems are a good example of data directed marketing. Targeting is not basing placement decisions on the knowledge and insights of a media planner, in fact these systems take the planner out of the equation entirely. Instead, ad targeting relies on identifying individuals to see the advertising not audiences. While this is a quantum leap forward from where we sat just 10 years ago, there is a lot more room to grow.

As an industry we’re on a pretty aggressive evolutionary path to not just targeting individuals with advertising that’s more precisely targeted, but we’re also on a path to targeting individuals with advertising that’s more nebulous. By that I mean that the advertising transcends the idea of being marketing messaging and instead becomes valuable information that contributes to the viewers life experience.

We’re already seeing this is a very basic way in the search marketplace. I’ve conducted research studies with searchers only to find that the sponsored links are not perceived as advertising, instead they’re perceived as valuable information. Google is arguably an ad seller, however while most people hate the idea of advertising, eschew it as annoying and repulsive, those same people express little concern with Google’s sponsored links. No wonder people love Google, what they represent is a living breathing example of the type of advertising people are willing to accept: relevant, targeted and full of information.

So this gets me to the title of my post. I’m fully on board with the idea that advertising will evolve but the pace of that evolution is up for grabs. In a recent Dave Winer post on scripting.com, (Making money with ads? Not much longer…) he summed up the concept beautifully:

“When they finish the process of better and better targeted advertising, that’s when the whole idea of advertising will go poof, will disappear. If it’s perfectly targeted, it isn’t advertising, it’s information. Information is welcome, advertising is offensive. Who wants to pay to create information that’s discarded? Who wants to pay to be a nuisance? Wouldn’t it be better to pay to get the information to the people who want it? Are you afraid no one wants your information? Then maybe you’d better do some research and make a product that people actually want to know about.”

The real question, and one which Dave doesn’t address, is how will brand marketers get to the same place? How will Nabisco be able to increase awareness of their products outside of the traditional marketing channels - channels consumers love to hate? It’s unlikely that mass portions of the web are searching for crackers. Could you argue that knowing that “kids love crackers” is information? I think a large portion of the ad haters out there are blissfully ignorant of this challenge. I think Dave’s post hints at his obliviousness:

“In the future, the flow of ideas for products will happen everywhere, all the time, and products with small markets will be worth making because we’ll be able to find the users, or more accurately, they’ll be able to find us. “Targeting” customers is the wrong metaphor for the future. Instead make it easy for the people who lust for what you have to find you.”

He’s coming at the argument from a technical perspective, an assumption that product development = software development. I agree, it would be a better world if the product development process was as nimble as software or hardware development. Unfortunately that’s not the case with most big advertisers. It’s unlikely that we’ll see Honda, Kraft or P&G firing up production plants to produce micro products to match up to micro targets. This is the fundamental challenge: big advertisers businesses are built to scale big, not small. As such, their messaging needs to appeal and be thrust upon unaware and uninterested audiences in the hope that they’ll build the scale to justify their start-up and production costs. That’s why people who don’t really care about the latest flavor of Mac n’ Cheese, or the newest model from an automaker are being barraged day in and out with ads; they’re being persuaded to give it a try.

I’m not sure what the solution is, and I’m not convinced that you can turn all advertising into information that viewers crave. The only way I can see that happening is to confine all of your marketing to the searching experience. I’m curious what the ROI would be for an advertiser that took this tact. Anyone know of a CPG brand that put the majority of their marketing dollars into the grocery store? In theory shopping in a grocery store is the one time that CPG product information is most relevant. It’s the one time I’m looking for information about products to purchase. Perhaps the grocery store experience is sub-optimized for marketing?

All in all I still think we’re at a crossroads in marketing. Maybe advertising will evolve to information and we’ll all happily consume more products - I think it’d be a shame if it didn’t. As of right now I don’t have any brilliant ideas on how to evolve the process and I don’t think I’m alone. So I think we have a couple years before we see some change. Until then I’m happy to have the FF button on my DVR remote.

Photo courtesy of Annie Mole via Flickr

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Why does the media think Twitter is the second coming?

March 7, 2008 – 1:25 pm

TWiTEven though the show is a mainly a ramble of random discussion amongst the participants, I’ve become a pretty regular listener of This Week in Tech . What makes the show great is the disparate cast of characters that Leo Laporte is able to cobble together for each show. Listening to the most recent TWiT episode I found myself mesmerized by an in-depth discussion on the topic of Twitter vs. Pownce that raised some interesting questions about the best platform for this type of service. Dave Winer had the most opinionated position on Twitter as a platform, suggesting that the incumbent Pownce offers a much better API.

One thing I agree with that was highlighted in the discussion is that the short message limit keeps the content digestible. We’ve seen a surge in the mantra that short form content is king, and Twitter caters quite well to that demand. Given this I do see the possibilities for Twitter to be a platform for crowdsourcing news and communications. Yet, having looked around the tools available today I’d have to say we’re a long way off from realizing the reality of those possibilities. In order for Twitter to get to the point where it’s a contender for surfacing news and information the signal to noise ratio needs to be addressed. There are tools emerging that’ll help but we have a long way to go before we’ve made enough progress for Twitter to be a must have. While the platform figures itself out the question I can get out of my head is will Twitter grow fast enough to avoid the fate of many web applications (Pointcast, anyone).

One observation that most fanatics miss when talking about Twitter is the niche it fills. If you take a step back and look at the most successful of Web 2.0 companies you’ll find a cadre of sites and applications that do well amongst a younger generation. YouTube, Facebook, MySpace and others all developed notoriety amongst a young online audience. The one thing today’s youth have no problems with is communication, and when an idea like Facebook takes hold, it spreads like wildfire. On the other hand Twitter is a tool that seems to be popular not within youth markets but among the digerati and pundits who analyze these things. With the likes of Robert Scoble, Leo Laporte, Veronica Belmont, Guy Kawasaki, Merlin Mann and Chris Brogan, the top Twits on Tweeterboard or Twitterholic reads like a who’s who to the blogging and start-up community for Web 2.0 companies. I can’t help but wonder if Twitter will be a ghost town with everyone at SXSW this weekend.

Being a researcher I had to look at some numbers to convince myself that I’m not just guessing at a trend. According to my rough guesstimates, after 1 year Twitter.com had a site reach of approximately 0.12% of users, Facebook 0.8%, and YouTube? 7%. The Facebook numbers are even handicapped by the fact that for three quarters of their first year you had to be a student to join. Now, I’ll be the first to admit that this is a little bit of an apples to oranges comparison given that Twitter relies heavily on an API and distributed use, but I still believe that the numbers show that there has been too much excitement built up around a social platform that quite frankly seems to cater to social media pundits.

I can’t help but think back to a focus group about blogs that I did in 2006 with a teen audience. When asked what they thought of Blogs one teen turned to me and said, “that’s something my uncle would do”. The message here is that the social generation, the ones that made YouTube, Facebook and MySpace famous, they’re not looking at a micro-blogging platform as sexy. I think social media developers need to spend less time developing apps for themselves and think more about what they need to do to offer tools for the social generation.

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Rethinking Expertise

January 28, 2008 – 8:55 am

I have to admit that I’ve arrived gracefully late to the Podcast party. I’ve never been a fan of proprietary systems and as such have had a personal grudge against Apple for the way in which they force their users into the Apple system. Having said that I think Apple is an amazing company when it comes to technology, design and marketing. It stands to reason that considering my geek status I’d eventually get hooked onto the iPod train.

The past Christmas I added the iPod Touch to my Wish List at Amazon throwing caution to the wind under the safe assumption that no one would buy it. As you’ve no doubt ascertained I was wrong, and I now am the proud owner of a 16Gb Touch. When I first hooked it up I had anticipated I’d use it to watch movies on the train ride to the office but after exploring the podcast directory in iTunes I’ve become engrossed in the concept of Podcasting.

While I was whittling down my list of 85 podcasts I came across an interesting discussion on the Invisible Hand podcast about expertise. The show discusses Harry Collins new book “Rethinking Expertise” and had some interesting insights into what makes someone an expert. The concept I found most interesting was the idea that there are two types of experts, interactional and contributory.

Let’s take the second type first. The basic idea behind a contributory expert is someone who is a true expert in a subject. If their expertise is statistics they can do complex statistical functions such as running logarithmic regressions. If their expertise is functional MRI, they can sit behind the machine and give you a full body scan and then open up the side to fix the machine if it breaks.

Conversely an interactional expert is someone who knows enough about a subject that they can speak intelligently about a subject but cannot actually employ the skills that would make them a true contributory expert. It was mentioned that if you had a contributory expert speak with an interactional expert they would be unable to ascertain that the interactional expert did not possess the skills needed to actual contribute to their field of expertise. The only test to see if someone is an interactional or contributory expert is to ask them to perform a task that only a contributory expert would know.

As I think about this it becomes abundantly clear that many if not all of most business I work with are comprised of interactional experts. It’s better characterized as industry expertise, but is a concept that is well worth understanding. Companies need to understand the role of their employees and the skills needed to make them a success. I’m sure there’s an optimal balance of interactional and contributory expertise and its probably something we need to look at to develop a smart organization.

If you want to hear more check out the podcast at theinvisiblehandpodcast.com and if you want to buy the book support the Invisible Hand by buying through their Amazon affiliate link which is available on their site.

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Is retail the only profitable online business model?

January 22, 2008 – 8:54 am

I read an interesting article on Read/Write/Web this morning that talked about the viral effect and building scale in Web 2.0 companies. One of the main points made in the article surrounds the idea that there are three online business models with varying degrees of complexity. The easiest model to scale is supposedly one that encourages communication (Twitter, Gmail), the next being entertainment (YouTube, Secondlife) and the last and hardest being research, which in my opinion includes retail since most dollars made are by driving transactions (Google, Amazon). The article then goes on to say that the opportunity to monetize each of these business models is inverse to the ability to develop the business. For example, while it’s relatively easy to scale a model like Twitter, its hard to make money from it. Take for example MySpace, a communication model that in my opinion has yet to come up with a compelling offering for advertisers. What’s kinda freaky is that communication tools are the ones that typically end up having great viral success and scale very quickly - just look at how quickly Facebook became a phenomenon.

I have to say this article is one of those gems that I love to see in print. Bernard Lunn does a great job pointing out the obvious (which was needed), that you can’t effectively monetize communication. If I used a phone service that interrupted my conversation every 2 minutes to play me a 15 second spot I’d discontinue the service immediately. In the same way when I’m focused on instant messaging with someone I’m ignoring the ads around the IM window. If some enterprising ad company decided to insert ads in the middle of my IM conversation I’d seek out a new service. The challenge to the Internet is that unlike a phone service which has been fee based from the beginning, online communication services scale in a free model. Free means more choice for consumers and less opportunity for service owners. Lunn does point out that if you achieve enough scale you can make money but the returns are nothing compared to what you get from providing research based services. I can imagine this is a lesson that eBay learned the hard way when they bought Skype at a $2.6 billion price tag. What I took away from the article is that while this Web 2.0 boom is full of great cool technologies to bring people together, at the end of it all research is the only moneymaker. This is clear when you look at the most profitable businesses online: eBay, Amazon, Google. They all provide research/retail services.

My2Cents:

Advertisers need to be careful putting dollars into new communication media. There is a halo effect for advertisers being the first in a given technology (remember 50% clickthrough rates in 1996?) but ironically most new communication services launch without advertising opportunities. What this means is that by the time they conceive of an ad model the service is no longer cutting edge and the user community revolts against the ads (Beacon anyone?).

The real value to the service providers is in the user data. The next 5 years are going to herald a lot of change in the marketing industry. We’re strongly headed from marketing being the soft skill to marketing being an analytical data directed science. Communication services that have the knowhow to understand and monetize communication are likely to be the ones best suited to reaping the rewards. Distilling those communications for marketers to use in their marketing efforts has more value than showing random ads to site visitors. Slowly we’re learning the lesson that Google taught - when advertising is in response to a query, the user doesn’t see it as advertising, they see it as content.

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Ajax for Ajax sake

January 3, 2008 – 5:33 pm

I’m a huge proponent of new media technologies like AJAX and a fan of the content it enables. But, having said that I can’t stand the new AJAX feature Netflix has implemented on their site for browsing new releases. They’ve moved from a simple interface that listed all of the new releases to a navigation menu that IMHO requires way too many clicks to see what’s new. Maybe this is their latest attempt to convince you to rent some of the more obscure new releases in their catalog rather than the popular movies everyone wants to see for which they have too few copies.

This to me is technology for technology sake. I’m sure some engineer somewhere loved putting this together, and I’m sure a highly paid designer worked hard on making it look slick, but there’s a reason that the only thing on Google’s home page is a search box. If I have to explain any further you just don’t get it.

Here’s a screen shot of what it looks like in all it’s unnecessary scrolling and drop-down madness:

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