Organizational Entropy, The Matrix and a Lack of Leadership

Wednesday, June 4th, 2008

There's a great conversation starter over on the Harvard Business Blog today on the matrix organization. I'm not sure how the matrix organization has stayed popular, but I think it's one of the big challenges with businesses today. Gill Corkindale writes in her piece how the idea of matrices became ...

The Profitability of a Process Owner

Thursday, April 3rd, 2008

A business concept I've been ruminating on recently is the idea of how to make the most efficient and profitable service based business. The more I think about the idea the more I become convinced that there is a fundamental difference between being a process owner vs. a service ...